Frequently Asked Questions
Everything you need to know about HOBBYWING products and services.
How can I verify if my product is a genuine HOBBYWING item?
Every authentic HOBBYWING product comes with a unique 12-digit security code on the packaging. You can verify this code on our official website to ensure you have a genuine high-performance electronic component.
What is the standard warranty period for HOBBYWING North America products?
We offer a standard 180-day limited warranty against defects in materials and workmanship from the date of purchase. Please retain your receipt from an authorized North American dealer to validate warranty claims.
How do I update the firmware on my ESC?
You can update your firmware using the HOBBYWING OTA Programmer or a USB LCD Program Box connected to a PC with the 'HW Link' software. This ensures your electronics have the latest features and performance optimizations.
Do you ship internationally from the North American store?
The HOBBYWING North America store primarily services customers within the United States and Canada. For customers in other regions, we recommend visiting our global site or contacting your local regional distributor.
What is your return policy for unused items?
Unopened and unused items in their original packaging can be returned within 30 days of purchase. Please note that a restocking fee may apply, and shipping costs are non-refundable.
Can I use a different brand's motor with a HOBBYWING ESC?
Yes, our Electronic Speed Controllers (ESCs) are designed to be compatible with most brushless motors on the market. However, for the best performance and features like 'Full-Sensored Mode,' we recommend pairing them with HOBBYWING motors.